Privacy Policy - Nano Smart Clinic

Privacy Policy – Nano Smart Clinic
Last updated: November 2025

  1. Introduction

Nano Smart Clinic (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your information when you:

  • Visit our website
  • Submit forms (including Meta Lead Ads forms on Facebook or Instagram)
  • Contact us via WhatsApp, Messenger, email, or other channels

By using our services or submitting your data through our forms, you agree to the practices described in this policy.

  1. Information We Collect

We may collect the following categories of information:

  • Personal information: name, phone number, WhatsApp number, email address, country or city of residence
  • Treatment interest: general medical interest or treatment type (e.g., Smart Lens, Femto LASIK, Gastric Sleeve, Dental Implants, Aesthetic procedures, etc.)
  • Communication details: the content of messages you send to us via WhatsApp, Messenger, contact forms, or email
  • Technical data: IP address, browser type, device information, operating system, and cookies or similar tracking technologies when you visit our website

Data collected via Meta Lead Ads

When you submit a lead form on Facebook or Instagram, we collect only basic contact details (such as name, phone number, email, country, and treatment interest).
We do not collect or request the following via Meta Lead Ads forms:

  • Medical test results or detailed medical records
  • Government ID numbers or passport numbers
  • Payment card numbers or banking information
  • Login passwords, security codes, or verification codes

We do not store sensitive medical records or diagnostic reports through Meta forms.

  1. How We Use Your Information

We use your personal data for the following purposes:

  • To contact you regarding your inquiry, consultation request, or treatment interest
  • To schedule medical appointments or provide information about our services and packages
  • To send follow-up information related to your treatment journey, before and after your visit
  • To analyze and improve our advertising and website performance (for example via Meta Ads and Google Analytics)
  • To comply with applicable legal and regulatory obligations

We will never sell your personal data or share it with third parties for unrelated marketing purposes.

Legal basis for processing (GDPR)
Depending on the context, we process your data based on one or more of the following legal grounds:

  • Your explicit consent (e.g., when you submit a lead form or request a consultation)
  • Performance of a contract or steps prior to entering into a contract with you
  • Legitimate interest, such as improving our services and responding to your inquiries
  • Legal obligations to which we are subject

Explicit consent

By submitting your data through our website forms or Meta Lead Ads, you explicitly consent to Nano Smart Clinic contacting you by phone, WhatsApp, email, or other messaging channels regarding medical tourism and healthcare services. You may withdraw your consent at any time (see Section 6).

  1. Data Processing and Storage
  • Your information is stored securely in encrypted systems and accessed only by authorized staff and service providers who need it to perform their duties.
  • We retain your contact data for up to 24 months from your last interaction for follow-up, service quality, and legal purposes, unless a longer retention period is required by law.
  • You may request the deletion or correction of your data at any time (see Section 6).

If you request deletion, we will remove your personal data unless we are legally required to keep certain records.

  1. Data Sharing

We may share your information with the following categories of recipients, only when necessary:

  • Our certified medical team and patient coordinators, for the purpose of providing medical consultation, treatment planning, and follow-up
  • Service providers, such as:
    • Customer Relationship Management (CRM) systems
    • WhatsApp Business API providers
    • Meta (Facebook, Instagram) and Google for advertising, analytics, and communication tools
  • Regulatory authorities or public bodies, if required by applicable law or to protect our legal rights

Where legally required, we sign data processing agreements with these service providers to ensure they comply with GDPR and Meta’s data processing terms.

If we use hashed versions of your contact details to create custom audiences on Meta platforms, this is done in compliance with Meta’s policies and applicable data protection laws.

  1. Your Rights (GDPR Compliance)

If you are located in the European Union or another region with similar data protection laws, you have the following rights regarding your personal data:

  • Right of access – to request a copy of the data we hold about you
  • Right to rectification – to correct inaccurate or incomplete data
  • Right to erasure (“Right to be Forgotten”) – to request deletion of your data in certain circumstances
  • Right to restrict processing – to request limited use of your data
  • Right to object – to object to certain types of processing, such as direct marketing
  • Right to data portability – to receive your data in a structured, commonly used format
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before the withdrawal

To exercise any of these rights, please contact us at: privacy@nanosmartclinic.com

We may need to verify your identity before responding to your request.

  1. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • HTTPS secure communication on our website
  • Encrypted storage and secure backup systems
  • Strict access controls and confidentiality obligations for authorized staff

However, no online service can guarantee 100% security. You submit your information at your own discretion, and we encourage you to use secure networks and devices when sharing personal data.

  1. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Analyze website traffic and performance
  • Understand user behavior and improve user experience
  • Measure the effectiveness of our advertising campaigns (for example, via Meta Pixel or Google Analytics), where permitted

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

  1. Meta & Third-Party Integrations

When you interact with our ads or forms on Meta platforms (Facebook, Instagram):

  • Your data is processed according to Meta’s Data Policy, which you can review at: https://www.facebook.com/policy.php
  • Meta may act as an independent controller for certain processing activities (for example, ad delivery, measurement, and safety), and we act as a separate controller for the data we receive from your submissions.

Nano Smart Clinic complies with Meta Lead Ads requirements regarding transparency, consent, data minimization, and secure handling of personal data.

  1. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:

Email: info@nanosmartclinic.com
Address: Istanbul, Turkey
Website: https://www.nanosmartclinic.com

If you are not satisfied with our response, you may also have the right to lodge a complaint with your local data protection authority, in accordance with GDPR or applicable local law.

 

Privacy Policy

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